Last updated: 17 October 2026
1. Our Commitment to Your Privacy
Migrately respects your privacy and understands the importance of protecting your personal information.
We provide Australian migration advice and visa assistance. In doing so, we may handle confidential and sensitive information about your identity, relationships, immigration history and personal circumstances.
We are committed to collecting only the information we reasonably need, using it for appropriate purposes and taking reasonable steps to keep it secure.
This Privacy Policy explains how we collect, use, disclose, store and manage personal information when you visit our website, contact us or engage our services.
We handle personal information in accordance with applicable privacy and professional obligations, including the Australian Privacy Act 1988, the New Zealand Privacy Act 2020 and the Migration Agents Code of Conduct, where applicable.
2. Privacy at a Glance
Here’s what you should know about how Migrately handles your information:
- We collect information to assist you. This includes responding to enquiries, assessing immigration matters and providing agreed professional services.
- Some information may be sensitive. Immigration matters can involve personal details about relationships, health, character, political beliefs or protection claims.
- We respect confidentiality. We do not sell personal information or disclose confidential client information without appropriate authorisation or a lawful basis.
- Your information may be handled across borders. Migrately may operate between Australia and New Zealand, and some technology providers may process information overseas.
- You can contact us about your information. You may request access to or correction of personal information we hold, subject to applicable law.
For further details, please read the sections below.
3. Information We Collect
The information we collect depends on your interactions with Migrately and the nature of your immigration matter.
Personal Information
We may collect:
- Full name and contact details.
- Date of birth, nationality and country of residence.
- Passport details and other identity information.
- Current and previous visa information.
- Immigration and travel history.
- Relationship and family circumstances.
- Employment, education and financial information.
- Information contained in applications, correspondence and supporting documents.
- Information provided during enquiries, consultations or other communications.
Sensitive Information
Some immigration matters require information of a particularly personal or sensitive nature.
Depending on your circumstances, this may include:
- Health and medical information.
- Criminal history and character-related information.
- Racial or ethnic origin.
- Religious or political beliefs.
- Information about relationships and personal circumstances.
- Details of persecution, threats, violence or protection claims.
- Other sensitive information relevant to an immigration application or legal requirement.
We collect sensitive information only where reasonably necessary and where collection is authorised or permitted under applicable law, including obtaining consent where required.
Website and Technical Information
When you visit our website, certain technical information may be collected, including:
- IP address and approximate location information.
- Browser and device information.
- Pages visited and interactions with the website.
- Information collected through cookies, security tools or website analytics, where used.
This information may be collected automatically through our website infrastructure or relevant technology providers.
4. How We Collect Information
We may collect information:
- Through our website enquiry form.
- When you contact us by email, telephone or other communication channels.
- During initial enquiries and paid consultations.
- When you engage Migrately for professional services.
- Through documents, forms and supporting evidence you provide.
- From authorised representatives or other people involved in your matter.
- From government agencies, tribunals or third parties where authorised or legally permitted.
Where reasonably practicable, we collect personal information directly from you.
If you provide personal information about another person, you should ensure you are authorised to share that information with us.
5. How We Use Your Information
We use personal information for purposes connected with our services and business operations, including:
- Responding to enquiries.
- Determining whether we can assist with an immigration matter.
- Arranging and conducting consultations.
- Assessing immigration circumstances and eligibility requirements.
- Preparing visa applications, supporting evidence and submissions.
- Assisting with visa refusals, cancellations and review matters.
- Communicating with government departments, tribunals and other authorised parties.
- Maintaining client files and professional records.
- Managing appointments, invoices and payments.
- Meeting legal, regulatory and professional obligations.
- Maintaining the security and functionality of our website and systems.
We do not use personal or sensitive information for unrelated purposes unless authorised or permitted by applicable law.
6. Confidentiality and Disclosure
We recognise that immigration matters frequently involve confidential and highly sensitive personal information.
We take our confidentiality obligations seriously.
Where the Migration Agents Code of Conduct applies, a registered migration agent must not disclose personal information relating to a client, former client or their affairs to a third party without the client’s written consent, except where disclosure is required by applicable Australian law.
Where appropriate, we will obtain written authorisation before disclosing client information to another person or organisation.
Depending on the circumstances and the authorisation provided, information may need to be shared with:
- The Australian Department of Home Affairs.
- The Administrative Review Tribunal.
- Other government departments or authorities.
- Medical practitioners or examination providers.
- Translators and interpreters.
- Other professional advisers or authorised representatives.
- Technology and administrative service providers involved in delivering our services.
We may also disclose information where required or permitted by applicable law, subject to any additional professional confidentiality obligations.
We do not sell personal information.
7. Information Handled Between Australia and New Zealand
Migrately provides services relating to Australian immigration matters and may conduct business activities from New Zealand.
As a result, personal information may be accessed, processed or stored in Australia, New Zealand or both countries.
We recognise that privacy obligations can apply when information is transferred or disclosed across national borders.
Where personal information is disclosed to an overseas recipient, we will take steps required by applicable privacy legislation to ensure the disclosure is authorised and appropriately protected.
Accessing information from another country, storing information overseas and disclosing information to an independent overseas organisation may involve different legal requirements.
We will take these distinctions into account when managing personal information.
Some technology providers may also store or process information outside Australia and New Zealand. We will identify relevant overseas service arrangements and their locations where required by applicable law.
8. How We Store and Protect Information
We take reasonable steps to protect personal information against:
- Unauthorised access or disclosure.
- Misuse or interference.
- Loss or theft.
- Unauthorised alteration.
- Accidental destruction.
Depending on the information and systems involved, security measures may include password protection, access restrictions, secure document storage, software updates and appropriate electronic record management procedures.
Access to client information is restricted to people who require it for legitimate business or professional purposes.
We also take reasonable steps to ensure that external service providers handling personal information maintain appropriate safeguards.
Although we take precautions to protect information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
If a privacy or security incident occurs, we will assess it and take appropriate action, including any notifications required under applicable law.
9. Website Enquiries and Initial Consultations
When you contact Migrately through our website, we collect the information you provide to respond to your enquiry and determine whether we may be able to assist.
An initial enquiry does not automatically establish a client relationship.
We ask that you do not send passports, identity documents or other highly sensitive information through our initial website enquiry form.
If further documents or information are required, we will explain how they should be provided.
Information received through initial enquiries may be retained for reasonable business, administrative or legal purposes, even where no ongoing professional relationship is established.
We distinguish these preliminary enquiry records from formal client files maintained in connection with professional services.
10. Client Files and Record Retention
Where you engage Migrately for professional services, we may create and maintain a client file containing information relevant to your immigration matter.
This may include:
- Applications and supporting documents.
- Service agreements and fee arrangements.
- Correspondence with you and other authorised parties.
- Records of advice and relevant conversations.
- Submissions and other documents prepared for your matter.
- Invoices, receipts and payment records.
- Other records required for professional or legal purposes.
Where the Migration Agents Code of Conduct applies, registered migration agents must take all reasonable steps to ensure client files are retained for seven years after the last action on the file.
Other legal, regulatory or business requirements may also affect how long particular records must be retained.
Website enquiries that do not result in a professional engagement are not automatically subject to the same client-file retention requirements.
When personal information is no longer required and there is no applicable reason to retain it, we take reasonable steps to securely delete, destroy or de-identify it.
11. Cookies and Website Analytics
Our website may use cookies and similar technologies to support functionality, security and performance.
Depending on the services enabled, these technologies may help us:
- Maintain website functionality.
- Protect against spam and unauthorised activity.
- Understand website performance.
- Identify technical problems.
- Improve the visitor experience.
Some cookies may be placed by third-party services used by our website.
You can generally control cookies through your browser settings. Disabling certain cookies may affect how the website functions.
12. Accessing and Correcting Your Information
You may request access to personal information we hold about you.
You may also ask us to correct information that is inaccurate, incomplete, misleading or out of date.
To make a request, please contact us using the details at the end of this policy.
We may need to verify your identity before providing access to personal information.
We will consider and respond to requests in accordance with applicable privacy legislation.
In some circumstances, access or correction may be subject to legal exceptions or limitations. Where required, we will explain the reasons for a decision.
13. Privacy Complaints and Concerns
If you have a concern about how Migrately has collected, used, disclosed or protected your personal information, please contact us.
You can email hello@migrately.com.au with the subject line Privacy Concern.
Please provide sufficient information for us to understand and investigate the issue.
We will:
- Acknowledge your concern.
- Review the relevant circumstances.
- Consider any applicable privacy or professional obligations.
- Respond with our findings and any appropriate action.
We aim to acknowledge privacy complaints within five business days and provide a substantive response within 30 calendar days where reasonably practicable. If additional time is needed, we will explain why.
If you remain dissatisfied, you may be entitled to contact an external privacy authority, depending on the applicable law and circumstances.
Relevant authorities include:
Office of the Australian Information Commissioner (OAIC)
https://www.oaic.gov.au/
Office of the Privacy Commissioner, New Zealand
https://www.privacy.org.nz/
Professional conduct concerns relating to registered migration agents may also fall within the responsibilities of the Office of the Migration Agents Registration Authority (OMARA).
14. Third-Party Websites and Services
Our website may contain links to external websites, including Australian Government departments and other information providers.
We do not control the privacy practices or security arrangements of external websites.
We encourage visitors to review the privacy policies of third-party websites before providing personal information.
Where Migrately uses third-party technology providers to support its own services, we remain responsible for meeting our applicable privacy and professional obligations.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, services, technology or applicable legal requirements.
The most recent version will be published on our website, together with its last updated date.
We encourage visitors and clients to review this policy periodically.
16. Contact Us
If you have questions about this Privacy Policy, wish to access or correct your information, or would like to raise a privacy concern, please contact:
Migrately
Email: hello@migrately.com.au
Website: https://migrately.com.au/